Registered Massage Therapist

Reports To: Spa & Fitness Manager, Spa Concierge Supervisor, Head Therapist

Scope of Position: To Create a Comfortable and Relaxing Experience for Guests. Must be registered in the province of Alberta. Minimum of 2200 hrs of training.
Responsibilities:

 Massage (Relaxation, Aromatherapy, Deep Tissue, Pregnancy & Hot Stone if applicable) & Body Treatments
 Exceptional Customer Service and Professionalism
 Maintain Cleanliness of Workspace (includes rooms, waiting area)
 Restocking treatment rooms
 Assist with Inventory
 Ensure each client receives a refreshment at the end of each treatment

Key Working Relationships:

 Guests: Ongoing
 Spa & Fitness Management: Ongoing
 Spa & Fitness Team: Ongoing

Problem Solving (technical): Problem Solving (interpersonal):

 Daily Client Schedule – Guest Complaints: Occasional
– Guest Requests: Ongoing
– Service Conflict: Ongoing

Decision-Making (final approval):

 Service Requests, if within what we offer (eg. Reiki – No; Deep Tissue – Yes)

Financial & Measurement Data:

 Guest is picked up from Waiting Area a few minutes before treatment start time
 Service time begins from the time they enter the treatment room
 15 minute clean up/resting break between services.

Education & Key Skills:

 Graduated from a recognized Massage Therapy College
 2200 hrs program required
 Must belong to a recognized Association within Alberta
 Excellent Communication and Interpersonal Skills
 Fluency in a Second Language is an asset