Banff, Alberta
Reports To: Spa & Fitness Manager, Spa Concierge Supervisor, Head Therapist
Scope of Position: To Create a Comfortable and Relaxing Experience for Guests. Must be registered in the province of Alberta. Minimum of 2200 hrs of training.
Responsibilities:
Massage (Relaxation, Aromatherapy, Deep Tissue, Pregnancy & Hot Stone if applicable) & Body Treatments
Exceptional Customer Service and Professionalism
Maintain Cleanliness of Workspace (includes rooms, waiting area)
Restocking treatment rooms
Assist with Inventory
Ensure each client receives a refreshment at the end of each treatment
Key Working Relationships:
Guests: Ongoing
Spa & Fitness Management: Ongoing
Spa & Fitness Team: Ongoing
Problem Solving (technical): Problem Solving (interpersonal):
Daily Client Schedule – Guest Complaints: Occasional
– Guest Requests: Ongoing
– Service Conflict: Ongoing
Decision-Making (final approval):
Service Requests, if within what we offer (eg. Reiki – No; Deep Tissue – Yes)
Financial & Measurement Data:
Guest is picked up from Waiting Area a few minutes before treatment start time
Service time begins from the time they enter the treatment room
15 minute clean up/resting break between services.
Education & Key Skills:
Graduated from a recognized Massage Therapy College
2200 hrs program required
Must belong to a recognized Association within Alberta
Excellent Communication and Interpersonal Skills
Fluency in a Second Language is an asset