Student Refund Policy

Student Refund Policy

As a PTIB designated institution the West Coast College of Massage Therapy (WCCMT) follows the refund policy which is set out by the Private Training Institutions Branch which is described below.

APPROVED PROGRAMS –
IN-CLASS OR COMBINED DELIVERY		 REFUND DUE
Before program start date, WCCMT receives a notice of withdrawal:
  • No later than seven days after student signed the enrolment contract, and
  • Before the program start date
 100% tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.
  • At least 30 days before the later of:
    • The program start date in the most recent Letter of Acceptance (international students)
    • The program start date in the enrolment contract.
 WCCMT will retain up to 10% of tuition, to a maximum of $1,000.
  • More than seven days after the student and WCCMT signed the enrolment contract, and
  • Less than 30 days before the later of:
    • The program start date in the most recent Letter of Acceptance (international students)
    • The program start date in the enrolment contract.
 WCCMT will retain up to 20% of tuition, to a maximum of $1,300.
After program start date, WCCMT provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than distance-education-only programs):
  • After the program start date, and up to and including 10% of instruction hours have been provided.
 WCCMT will retain up to 30% of tuition.
  • After the program start date, and after more than 10%, but before 30% of instruction hours, have been provided.
 WCCMT will retain up to 50% of tuition.
  • After the program start date, and after more than 30% of instruction hours, have been provided.
 No refund due.
Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education):
  • Student does not attend the first 30% of the program.
 WCCMT will retain up to 50% of the tuition paid.
WCCMT receives a refusal of study permit (applies to international students requiring a study permit):
  • Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:
    • The program start date in the most recent Letter of Acceptance
    • The program start date in the enrolment contract.
    •  Student has not requested additional Letter(s) of Acceptance.
 100% tuition and all related fees, other than application fee
APPROVED PROGRAMS – DISTANCE DELIVERY REFUND DUE
Before program start date, WCCMT receives a notice of withdrawal:

  • No later than seven days after student signed the enrolment contract, and
  • Before the program start date
 100% tuition and all related fees, other than application fee
  • Student has completed no more than 30% of the program.
 70% of the tuition.
  • Student has completed more than 30% but less than 50% of the program.
 50% of the tuition.
  • Student has completed 50% or more of the program.
 No refund due.
Completed means the student has received an evaluation of their performance for the specified percentage of hours of instruction.  If a student completed a portion of a program for which they did not receive an evaluation, that portion should not be included in the calculation of the percentage of the program completed.
WCCMT will refund fees paid for textbooks, course materials, equipment and uniforms if not provided to the student.
When a refund is due, WCCMT will provide it to the student within 30 days of:

  • Receiving a notice of withdrawal from a student or receiving a copy of refusal of a study permit.
  • Providing a student with a notice of dismissal.
  • Receiving an order from the registrar to issue a refund because a student was admitted in an approved program without meeting the admission requirements.
  • The program end date included in the enrolment contract if an institution did not provide a work experience to a student within 30 days of the end date.
  • The date on which the first 30% of the program would have been completed if a student did not attend the first 30% of the program

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