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Canceling an Appointment

Your booking can be cancelled online up to 24 hours ahead of your appointment time. If you need to cancel your appointment within 24 hours of your appointment time, please phone New Westminster Campus Clinic: 604 520 1830 or Victoria Campus Clinic: Phone: 250-381-9800 ext 221.

Policies and Cancellation

Whether you are looking at booking your first appointment with us or are a return client, please take the time to review the policies outlined below:

• A maximum of 5 bookings may be made in advance and only one treatment per day is permitted.
• Phone bookings are limited to one appointment. Book online to schedule more.
• We require one business day’s notice (24 hours) for cancellations. You may cancel your appointment on the Jane App or via phone at 604-520-1830. Leave a detailed voicemail if your call is not answered.
• When calling to book, rebook, or cancel an appointment, remember to specify whether you are a client in our public intern clinic or a client in one of our inreaches. If you do not specify, we will by default book you into the public clinic and you will be charged the public clinic rate.
• If you do not cancel your appointment and do not show up for your appointment, a no show fee of $25 will be charged.
• Cancellations made within 6 business hours of the scheduled appointment time will be charged a no-show fee.
• If you arrive late, we are unable to extend the time. If you arrive 15 minutes or later after your scheduled appointment time, your appointment will be cancelled and a no show fee of $25 will be charged.
• If you are new or haven’t been to the clinic in over two years, you will need to complete a Confidential Patient History Form. Please arrive 15 minutes before your appointment to complete the paperwork, or fill it out online. Any minor, (16 years old or younger) booked for an appointment must have a parent or guardian present for the duration of the appointment.
• Reminder emails are a courtesy, but it is ultimately your responsibility to remember your appointment.

Please note: Treatment in our Student Intern Clinic is not billable to insurance/extended benefits as massage therapy treatments are provided by Student Interns training to become Registered Massage Therapists. Please check with your insurer prior to receiving treatment in our clinic should you wish to claim.

Facemasks Optional:  Mask usage is student and patient directed. If a patient requests their student intern wear a mask, this will be honoured. If a student intern requests their patient wear a mask, this will be required. Failure to comply will result in the appointment being cancelled.